Frequently Asked Questions (FAQs)

1. How long does delivery take?
Delivery times vary depending on the product and destination. Typically, orders are delivered within 7 to 15 business days. You'll receive a tracking code to monitor your shipment.

2. Can I return or exchange a product if I’m not satisfied?
Yes, we offer a hassle-free return and exchange policy for eligible items. Returns or exchanges must be requested within 14 days of receiving the product. For manufacturing defects, you have up to 90 days to request an exchange.

3. Is my payment information secure?
Absolutely. We use encrypted payment gateways and do not store your credit card details. Your payment information is processed securely by certified payment providers.

4. What if I receive a damaged or incorrect item?
If your item is damaged or not as ordered, please contact our customer support immediately with your order details and photos of the issue. We will resolve it promptly by offering a replacement, refund, or credit.

5. Are there additional shipping or customs fees?
We aim to minimise additional fees, but some international orders may incur customs duties or taxes. These are the responsibility of the customer. We provide support to assist with any customs issues.

6. How do I track my order?
Once your order is dispatched, you’ll receive a tracking code via email. Use this code to track your order on the courier's website or through our tracking tool.

7. What payment methods do you accept?
We accept major credit and debit cards, and other secure payment options. For specific payment methods in your region, check the payment page at checkout.

8. Can I cancel my order after placing it?
Orders can be cancelled within 24 hours of placement. If the item has already been dispatched, cancellation will no longer be possible, but you may initiate a return upon receipt.

9. Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts to our customers. Sign up for our newsletter to stay updated on the latest deals and offers.

10. How do I contact customer support?
Our customer support team is available to assist you via email or Whatsapp. Visit our Contact page for detailed support options.